Updated August 2023
2. Collection and use
2.1 Email and personal details
When accessing Mono websites and services you may be requested to provide your email address, and other identifying information, and agree to receive ongoing (relevant) communications. If you do not grant the requested consent, accessing the downloads, offers or services may not be possible.
Depending on which offer or service you are accessing, your data will be processed in one or more of the following ways:
If you have subscribed to a download or offer, your data will be added to the Mono email marketing list on MailChimp, who themselves adhere to privacy laws with strong security. When you open or click links in our emails, your action will be automatically noted so that Mono can serve you better.
If you use a Microsoft account provided by Mono, access and processing of your data, including interaction data, diagnostic data, and the contents of your communications and files will be limited to activity associated with your Mono account. Refer Microsoft’s Privacy Statement for further information.
If you are providing data for tenancy applications, information will be collected for the purposes of verifying identity and establishing ability to pay rent and demonstrating that you are likely to look after the property.
Any personal information stored by Mono is treated as confidential. All information is secured and accessed only by authorised personnel, with appropriate security measures in place to protect against breach or loss.
At no time are credit card details processed or stored by Mono itself.
Cookies are temporary, small pieces of information sent to a visitor’s hard disk. They can’t run programs or deliver viruses, nor can they track your behaviour in alarming ways. Facebook Pixel and Google Analytics cookies are used by Mono exclusively for the purpose of tracking which pages on the Mono website you have visited and for how long. These types of cookies are used by Mono to ensure we deliver content our website visitors enjoy and find useful, as well as to create effective marketing campaigns.
If you are on Facebook or Instagram, they may result in you being shown our ads.
Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the ‘Help’ section of the toolbar.
2.3 Links to other sites
Please be aware that when we link to other sites outside Mono, they are outside our sphere of influence. We cannot be held responsible for their content, nor their privacy policies.
2.4 Right to review and update
If you wish to inquire about, or correct, your personal data held by Mono, please contact us.
3. Retention and deletion
At the bottom of any marketing emails sent by Mono, you will see an ‘unsubscribe’ link. This instantly stops all automated communications to you from Mono, including support for paid products and services.
If you are a client of, or supplier to, Mono and we have a working relationship, hitting unsubscribe does not cease communications, particularly if we are mid-project. These are normal professional communications and will cease at the completion of the project.
3.2 Right to be forgotten
You have the right to request ALL your data is stripped of personal identifiers. As a general subscriber, this means you would be deleted from the marketing list. You will no longer have access to secure services that require identification.
Personal data will be held until the information is no longer needed in accordance with our data retention policy and practices, and will then be securely deleted or anonymised.
4. Information from children
We are committed to protecting the privacy of children. Our offerings are generally not designed for or directed to children and are only for use by individuals who are 18 years and older. On our website, we do not collect personal data from any person we actually know is under the age of 18. In the online space particularly, parents or guardians are urged to participate in their children’s exploration of the Internet and to teach their children about protecting their personal information while online.
5. Acceptance of these conditions
We have the right to assume you have carefully read this policy, particularly when you are explicitly agreeing to its terms. If you do not agree with this policy, you should refrain from using our website, offers or services.
6. Sharing of personal information
At no time other than disclosed above (for required processing) will we share your data. This includes selling or renting it to third parties.
7. Our legal obligation to disclose personal information
We will reveal personal information without permission only when we are required to do so by law.
8. Further information or action